Legal Terms for Ordering Flowers Online in Harlow

Flowers Harlow E-Commerce Terms & Conditions for Online Flower Delivery

Introduction

Welcome to the Flowers Harlow website. These Terms & Conditions (“Terms”) govern your use of our online platform for flower purchases and delivery in Harlow and the surrounding areas. By placing an order on our website, you acknowledge that you have read, understood, and agree to abide by these Terms. If you do not agree with any part of these Terms, please refrain from making purchases via our online flower delivery service.

Flowers Harlow is an independent floristry business delivering high-quality floral arrangements across Harlow and nearby locations. These Terms are designed to ensure a clear and transparent relationship with all our valued customers seeking online flower delivery in Harlow and the surrounding areas.

Order Process

To purchase flowers through the Flowers Harlow website, you must complete the online ordering form, providing any required information such as your contact details, recipient details, delivery address, desired delivery date, and any special instructions. Please ensure that all supplied information is accurate, as errors may result in problems with fulfilling your order or issues with delivery.

Once you have selected your preferred flowers or arrangements and added them to your shopping basket, you will proceed to the checkout page. Before submitting your order, you will be given the opportunity to review your choices, correct any mistakes, and confirm your acceptance of these Terms & Conditions.

After order submission, you will receive an on-screen and/or email confirmation of your order details. This confirmation serves as acknowledgment that your order has been received by Flowers Harlow but does not guarantee acceptance. We reserve the right to refuse or cancel an order for any valid reason, including availability of goods or inability to deliver to the specified address. In the event that your order is refused or cancelled after payment, a full refund will be provided promptly.

Orders must be placed by the published timeframes for same-day or next-day delivery, where applicable. Please note some products may need longer lead times. If, due to high demand or other circumstances beyond our control, we are unable to supply the specific flowers or arrangements chosen, we reserve the right to substitute with flowers of similar quality, value, and style, consulting you wherever practical.

Payments

All prices shown on our website are quoted in GBP (£) and include applicable VAT unless stated otherwise. Delivery charges, if applicable, will be clearly displayed prior to order confirmation and added to the total amount payable.

Payment for online flower delivery orders in Harlow and surrounding areas must be made in full at the time of placing the order, using one of the accepted payment methods as displayed on our website. We accept a variety of secure online payment options designed for your convenience and security. All financial transactions processed through our payment gateway providers adhere to industry-standard protection and encryption protocols.

Flowers Harlow reserves the right to change prices on its website at any time. However, confirmed orders will not be affected by subsequent price changes made after the order has been placed.

If your payment is unsuccessful or incomplete, Flowers Harlow reserves the right to withhold or cancel your order until satisfactory payment has been received. Orders will only be processed and dispatched upon verified receipt of the full payment amount.

Delivery Policy

Flowers Harlow offers delivery services across Harlow and adjacent areas as specified on our website. You will be prompted to input your delivery postcode at the order stage to confirm eligibility. Standard delivery hours are usually between 8am and 6pm, Monday to Saturday. Requested delivery slots or times cannot always be guaranteed, especially during busy periods, but we will do our utmost to comply with your preferences wherever possible.

Accurate delivery information is essential. Please ensure that the recipient’s name, address, and contact details provided are correct and complete. Failure to supply accurate information may result in delayed or failed deliveries, in which case Flowers Harlow accepts no liability. If delivery is not possible due to customer error (e.g., incorrect address or absence of recipient), we will attempt to contact you for further instructions. Additional delivery attempts or redirections may incur extra charges.

Once delivery has been made to the provided address or accepted by an authorised recipient, responsibility for the goods passes to the intended recipient. We cannot accept liability for flowers left in safe locations at the customer’s request or if accepted by neighbours or other recipients at multi-occupancy addresses.

Cancellations and Amendments

We understand plans sometimes change. To cancel or amend your order, please contact Flowers Harlow as early as possible. Cancellations and changes can usually be accommodated up to 24 hours before the scheduled delivery date, subject to preparation of your order. Where flowers have already been arranged or dispatched, cancellations may not always be possible and you may not be entitled to a full refund.

For any cancellation made within the permitted timeframes, an administration fee may apply to cover processing costs. All refunds, where applicable, will be issued as promptly as possible to the original payment method.

If Flowers Harlow is unable to fulfil your order due to unforeseen circumstances (for example, supplier shortages, or events beyond our reasonable control), we will notify you without undue delay and provide options for alternative flowers or arrangements, alternative delivery dates, or a full refund where appropriate.

Returns, Refunds & Complaints

Customer satisfaction is important to us. If you are dissatisfied with your order due to flowers arriving in poor condition, incorrect items, or any other issue, you must notify us within 24 hours of receipt. Please retain the flowers/products and, if requested, provide photographs to enable us to fairly assess your complaint.

At our discretion, Flowers Harlow will offer a replacement, refund, or partial credit depending on the nature of the issue and your preferred resolution. We may request the return of faulty or incorrect items for quality improvement or investigation. Replacement or refund is not guaranteed where flowers have been mistreated or not cared for according to supplied instructions.

As flowers are perishable goods, we regret we are unable to accept returns simply due to a change of mind once delivery has been completed and the products are in your (or your recipient's) possession.

Product Availability & Substitution

While we strive to maintain an accurate display of stock on our website, the nature of fresh flowers means availability may change at short notice. If specific flowers or designs become unavailable after you have placed your order, we reserve the right to make suitable substitutions with items of equal or greater value and similar style. We will contact you if the changes substantially alter your order, aiming to ensure you are satisfied with the substituted items.

Photographs of arrangements on our website are for illustration purposes only. Actual arrangements may vary in appearance due to seasonal or regional availability and natural variations, although we will do our best to match your chosen design as closely as possible.

Customer Obligations

You agree to provide true, current, and complete information for all orders with Flowers Harlow and to update us rapidly if your information changes between order placement and delivery. You must also ensure that the recipient is available or arrangements are in place for collection on the agreed delivery date. Flowers Harlow takes no responsibility for perished goods caused by delayed collection or acceptance.

Our website and services are intended strictly for personal, non-commercial use, and orders placed for commercial resale without our written consent are prohibited.

Limitation of Liability

Flowers Harlow operates with the utmost care in preparing, packaging, and delivering all online flower orders throughout Harlow and the surrounding areas. However, to the fullest extent permitted under applicable law, we shall not be liable for any indirect, consequential, or incidental losses arising from the use of our website or services, loss of data, profits, or business opportunities.

Our liability for any direct loss or damage from the supply or non-supply of goods shall be limited to the total price paid for your affected order. Nothing in these Terms shall limit or exclude our liability for death, personal injury, or fraudulent misrepresentation caused by our negligence.

Intellectual Property

All content found on the Flowers Harlow website, including images, logos, branding, text, and product descriptions, are the intellectual property of Flowers Harlow or our licensors. You may use the content solely for personal reference and not for commercial purposes whatsoever. Unauthorised copying, distribution, or use of our intellectual property is strictly prohibited.

Governing Law & Jurisdiction

These Terms & Conditions shall be governed and interpreted in accordance with the laws of England and Wales. Any disputes or claims relating to your use of the Flowers Harlow website, online ordering platform, or delivery of our products shall be subject to the exclusive jurisdiction of the courts of England and Wales.

The application of statutory consumer rights is not affected by any provision in these Terms.

Changes to Terms

We may periodically revise these Terms & Conditions to reflect changes to our operations, the products we offer, or legal requirements. Any updated Terms will be published on our website and will apply to orders placed after the revision date. Please check these Terms before placing future orders.

General

If any part of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in effect. Our failure to enforce any right or provision under these Terms shall not constitute a waiver of that right or provision.

These Terms & Conditions apply to all customers purchasing flowers for delivery in Harlow and the surrounding areas via the Flowers Harlow online store. By placing an order, you confirm your acceptance and agreement to these Terms.

Thank you for choosing Flowers Harlow for your online flower delivery needs. If you have questions regarding these Terms, please refer to our website FAQs or get in touch via the available customer service channels before ordering.