Our Fresh Flowers Guarantee – Returns, Refunds & Complaints

Fresh Flowers Guarantee in Harlow

At Flowers Harlow, our commitment to delivering only the freshest blooms is at the heart of what we do. As a trusted local florist, we proudly serve households and businesses throughout Harlow and nearby areas. Every bouquet and arrangement is crafted to arrive in perfect condition and to stay fresh as long as possible, so your loved ones or colleagues can enjoy the beauty and fragrance they deserve.

Damaged-on-Arrival Policy

We take every measure to ensure your flowers reach you in pristine condition. However, should your flowers arrive damaged or not as expected, rest assured that your satisfaction is our priority. Please inspect your flowers immediately on delivery and let us know of any damages within 24 hours. You may be asked to provide a photo for our records and for quality assurance purposes. This helps us address the issue quickly and prevent any recurrence.

Our Freshness Window

We guarantee that your flowers will remain fresh for at least 5 days from the time they arrive, provided they are cared for according to the instructions included with your bouquet. We carefully select and prepare all flowers to ensure they are at their peak freshness when they reach your address in Harlow. If your blooms wilt or fade earlier than this, please contact us promptly with details and, if possible, a photo of their condition.

Refund & Replacement Options

If you are not satisfied with the freshness or condition of your order, you are entitled to a choice of a full refund or a replacement bouquet, whichever suits your preference. Our team will arrange for a prompt resolution once we have all the necessary details from you. Our goal is to ensure you are fully satisfied with your Flowers Harlow experience every single time.

How to Make a Complaint

Your feedback is invaluable to us, as it allows us to continually improve our products and services. If you would like to make a complaint, please get in touch with us providing your order details and a description of the issue. Our dedicated customer care team will acknowledge your complaint within two working days and strive to resolve the matter within five working days. All concerns are handled with respect and prompt attention to ensure your satisfaction.

Trusted Local Florist – Serving Harlow Communities

Flowers Harlow has become a trusted name among local residents and businesses. Our quality assurance, fresh flowers guarantee, and customer-first approach make us Harlow’s reliable choice for all floral needs. We are continuously striving to exceed your expectations with every order, building our reputation through positive experiences and lasting relationships.

Thank you for choosing Flowers Harlow—where your satisfaction and the freshness of your flowers are always guaranteed.